Refund policy

If a report isn't right, we'll put it right.

Last updated 25 October 2026. Draft: to be reviewed by a solicitor before launch.

When we refund or replace

  • The report won’t open or download, and we can’t fix it: full refund.
  • You paid twice for the same postcode: we refund the duplicate.
  • You bought the wrong postcode: tell us within 14 days and we’ll swap it for the right one at no cost.
  • The report is faulty, for example it shows the wrong location: we’ll correct it, or refund you if we can’t.

Because a report is delivered instantly, the 14-day cooling-off period for digital content doesn’t apply once you’ve accessed it (you agree to this before paying). That doesn’t affect your rights under the Consumer Rights Act 2015.

How to ask

Use the contact form or email hello@parallaxearth.com from the address you used to pay, with the postcode and what went wrong. We reply within 2 working days. Refunds go back to your original payment method within 14 days of approval.